Joomla Support Services
We offer a professional Joomla support service whereby we can investigate, diagnose and Fix a wide range technical issues for you.
Please note template support is included in the cost of the template you can purchase at the website.
If you need support for the template please visit https://www.energizethemes.com/users/login.html to open a support ticket and our support team will be happy to help you.
Joomla support services we offer
- Joomla setup and configuration.
- All Joomla technical issues and errors.
- Installation, setup or update of extensions, modules and plug-ins.
- Creating, updating categories , pages or menus.
- Setup of SEO Search engine friendly URLs.
- SEO titles and meta data.
- PHP errors and warnings.
- MYSQL errors or warnings.
How does the support work
Support is provided on a per ticket basis
A new support ticket is required for each issue you report to us.
Example Support Tickets
- Complete a default installation of Joomla
- Enable SEF - Search friendly url's
- Install a Joomla extension
- Setup a Joomla extension
- Fix a PHP error
- Reset my Joomla super administrator password
What is the cost per ticket
The cost per ticket is 49 Euros per suppot ticket.
Service level agreement
You will receive a first response to the ticket you open at the website within 8 hours between the hours of 8 AM GMT - 6 PM GMT Monday - Friday.
You will receive a full and final fix for the issue included within the ticket within 24 hours.
What Information do we need from you
We may need the following information to investigate and resolve the issue.
- Joomla super administrator access.
- Web hosting FTP access.
- Web hosting control panel access to the website.
What Is not included in the support service we offer
The following items are not included in the support service.
- Joomla migrations or upgrades from 1.5, 2.5 to 3.x
- Hacked websites.
- Website recovery (files or mysql ) from backups.
- Website speed optimization.
- SEO optimization.
- Website training.
If we fail to resolve the technical issue included in the ticket you have opened within 24 hours you will receive a full refund.
You are responsible for providing us with access to the website and responding to ticket updates in a timely manner.